For nearly 40 years, BancTec has been a global leader in advanced document solutions and outsourcing services helping clients across more than 50 countries to automate and simplify their information processes and to create significant cost reductions.

The problem

In 2005 BancTec were undergoing significant growth and headcounts were growing rapidly. Developer rates were increasing exponentially and BancTec were unable to find affordable quality resources. Senior Management were concerned that such a rapid growth was risky in terms of maintaining a large permanent headcount. Using contractors had been costly and often not feasible in that it took several months for a contractor to become fully effective only to leave after 6 months. BancTec needed a much more flexible and cost effective resource pool and to better manage their peaks and troughs.

The solution

BancTec turned to IQSS who were able to provide both the flexibility and cost effectiveness they were looking for. Initially two senior developers were brought to the UK for training on BancTec products. They performed some changes alongside the BancTec UK team, returning to Bangalore to work full-time exclusively for BancTec through the Staff Augmentation model. This was successful and the team grew to a peak of 27 across two departments – Business Services and Product Development. Teams have been based in UK, Sweden, Norway, Holland, Ireland and India. Six years later, the same two developers are still working exclusively for BancTec and the relationship has developed into a managed service model.

The relationship

The relationship began as a trial to prove IQSS could deliver both locally and remotely. The managed service model has enhanced the relationship providing services including Product Development, Application Development, Maintenance and 1st/2nd/3rd line Support.
IQSS have worked with prestigious clients including: British Airways, JP Morgan, Lloyds TSB, Bradford & Bingley, BT openreach, Provident, UBS, Toyota Financial, SocGen, Henry Batch, NCHT, NSPCC and many others.
The team has skills in all BancTec core products and services.

The technology

  • Java 1.6, Eclipse, JDK, J2EE, Adobe Flex
  • Oracle, JavaScript, JQuery, ANT
  • JIRA, Subversion, CVS, XSL, SOAP, HTML, AJAX
  • JSP, JBOSS, XML, Tomcat, Swing, Struts
  • Visual Studio, C#, VB.NET, VB6, C, C++
  • SQL/Server, Powershell
  • Sourcesafe, ASP, ASP.NET
  • WinMobile, Android