A large Govt. Recognized Housing trust in UK, processes 6,400 applications for housing annually, deals with enquiries from existing tenants and the public, monitors new government initiatives and legislation, acquires new properties and maintains existing ones.
For each Housing trust property there was a paper based folder containing site visit reports, property deeds, maintenance and repair job cards, etc. For each tenant there was a folder containing applications for housing, doctors’ reports, tenancy agreements etc. In addition, Housing trust contained a wide variety of government and legal documentation.
Maintaining tens of thousands of property and tenant files and folders, and the relationships between them, was a labor intensive and error-prone process. It consumed valuable time that could be better spent dealing with customers.
Electronic document management (EDM) was considered to streamline the cumbersome process.
Using capture engine Recostar, we did the following things:
The benefits of the property management solution are considerable: