Cyient Selected IQSS After Evaluating 10+ Vendors to Automate AP for 30,000 Invoices and 15,000 Global Vendors

The challenge

Cyient is a global engineering and technology services company operating in over 20 countries, with a shared services centre in Hyderabad managing accounts payable for 15,000+ vendors worldwide - processing more than 30,000 invoices every month.

At that scale, manual processing was the central constraint. The AP team was handling data entry and routing for a volume that no manual system could absorb reliably. Processing costs were high, visibility was limited, and the risk of errors and missed payments was constant.

Supplier communication added operational complexity. With 15,000+ vendors across multiple geographies, the volume of invoice-related emails, status requests, and discrepancy queries was substantial. Without automated routing, every supplier query required manual triage.

When Cyient evaluated solutions, they assessed over 10 vendors before deciding. Their requirements were demanding: integration with existing systems, global operability, scalable automation, and an implementation team that could deliver without disruption.

What IQSS delivered

A comprehensive AP automation stack for Cyient’s shared services centre - covering invoice ingestion, validation, supplier communication, cost allocation, and automated fraud and error detection.

Automated invoice ingestion and data extraction eliminated manual data entry across the full 30,000+ monthly volume. Invoices from any source - email, portal, or direct submission - are captured and processed automatically.

AP Smart Desk, a supplier email integration module, automatically routes incoming supplier queries and invoice communications to the correct internal handler - reducing manual triage and improving supplier response times.

Automated cost allocation draws on historical data to predict and pre-populate cost centre assignments. Automated fraud and error detection flags suspicious invoices for review before they reach the payment stage.

The platform integrated with Cyient’s existing systems from day one and achieved organisation-wide adoption - used extensively across global operations.