Here is a new article in the bottlenecks of scaleups series, looking at
resilience and observability. Startups tend to only address resilience when
their systems are already down, often taking a very reactive approach. For
a scaleup, excessive system downtime represents a significant
bottleneck to the organization, both from the effort expended on
restoring function and also from the impact of customer dissatisfaction.
Punit Lad and Carl Nygard explain that to
move past this, resilience needs to be built into the business objectives,
which will influence the architecture, design, product management, and even
governance of business systems.